GetSupportCaseReply

Details of a single support case.

Fields

Field	Type	Description
assignedTo	String!	Name of the Salesforce user the case is assigned to.
caseId	String!	Salesforce record ID of the support case.
caseLink	String!	URL to view the case on the Rubrik Support portal.
caseNumber	String!	Case number, e.g. "00123456".
closedDate	DateTime	Timestamp when the case was closed, if applicable.
component	String!	Component for the support case.
contactEmail	String!	Email address of the contact.
contactMethod	String!	How the case was opened, e.g. "Email", "Phone".
contactName	String!	Name of the contact who filed the case.
contactPhone	String!	Phone number of the contact.
createdDate	DateTime	Timestamp when the support case was created.
description	String!	Detailed description of the support case.
functionalArea	String!	Functional area for the support case.
isClosed	Boolean!	Whether the case is in a closed state.
isEscalated	Boolean!	Whether the case has been escalated.
origin	String!	How the case was opened, e.g. "Rubrik Security Cloud".
priority	NewCasePriority!	Priority level of the support case.
productLine	String!	Product line for the support case.
resolutionDetails	String!	Resolution details for the support case.
rscCaseLink	URL	URL to view the case in RSC support portal when REL_ENABLE_SUPPORT_PORTAL is enabled. Prefer this for in-app navigation over the external caseLink when present.
status	String!	Current status of the support case, e.g. "In Progress".
subject	String!	Short title describing the issue.
type	String!

Queries