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supportCase

GetSupportCase gets the support case information for a given (cluster, SupportCaseSource), or directly by Salesforce record ID when caseId is provided.

Arguments

Argument Type Description
caseId String The Salesforce record ID of the support case.

Returns

GetSupportCaseReply!

Sample

query {
  supportCase {
    assignedTo
    caseId
    caseLink
    caseNumber
    closedDate
    component
    contactEmail
    contactMethod
    contactName
    contactPhone
    createdDate
    description
    functionalArea
    isClosed
    isEscalated
    origin
    priority
    productLine
    resolutionDetails
    rscCaseLink
    status
    subject
    type
  }
}

{}

{
  "data": {
    "supportCase": {
      "assignedTo": "example-string",
      "caseId": "example-string",
      "caseLink": "example-string",
      "caseNumber": "example-string",
      "closedDate": "2024-01-01T00:00:00.000Z",
      "component": "example-string"
    }
  }
}